-
Jennie Cochrane
Managing Director
Accounts, Sales, Administration, Human Resources.
Jennie came to McDowell + Service in 1991 and worked in the Crown and Bridge Department for 6 years. Jennie then made the transition from technician to administration and sales and spent 5 years dividing her time between managing the laboratory finances and visiting surgeries. During this time Jennie completed a National Diploma in Business and Finance and completed a Sales Generation Programme run by Invest Northern Ireland. Following the management buy-out of the laboratory from founders Miles McDowell and Robert Service, Jennie became Finance Director and has held this position for the last 15 years. Jennie manages all aspect of administration and finance within the laboratory, if you need any information on the daily operations of McDowell and Service please call and Jennie will be happy to help.
-
Stephen Ginn
Dental Technician
Stephen is a qualified Dental Technician at McDowell + Service Dental Laboratory LTD. Stephen qualified as a Dental Technician in 1987 at Manchester Polytechnic and in his final year won The Student of The Year Award. He served his apprenticeship and gained valuable experience working in one of Europe’s largest dental laboratories in Bolton in England. He returned to his homeland in 1995, gaining a position in the Crown and Bridge Department at McDowell+Service, operating on all aspects of metalwork and implant cases. He has attended many training courses, throughout Ireland, the United Kingdom and Europe and he now applies his talents in Ceramic work and in particular eMax pressable ceramics.
-
Nicholas McKelvie
Company Director
Head of Chrome Department
Nick began his career in 1987 at a dental laboratory in Derriaghy. In 1989, he joined McDowell+Service Dental Laboratory Ltd, where he has since become one of the owners, currently leading the Chrome Department and managing the lab’s marketing efforts. He earned his Advanced City & Guilds Certification in Dental Technology in 1992 and is a registered dental technician with the General Dental Council (G.D.C.). Outside of work, Nick enjoys sailing, playing drums and guitar, fly fishing, golfing, and taking caravan trips with his wife and two daughters
-
Jesse Morrow
Company Director
Head of Crown & Bridge
Jesse started work back in 1980 and qualified as a Dental Technician in 1985. He joined the McDowell + Service team shortly after specialising in Crown + Bridge metal work. Having attended numerous courses here and the U.K. Jesse now specialises in all areas of Implant work including CAD CAM bars and overdentures. Jesse is a Director and part owner of McDowell + Service. Jesse’s hobbies include tennis and rugby, he is also a keen amateur cook.
-
Barry Cumberland
Company Director
Dental Technician, I.T. Infrastructure, Maintenance
Barry began his journey in Dental Technology in Belfast, where he completed a BTEC National Diploma before going on to earn both a Higher National Diploma and a BSc (Hons) in Dental Technology from Manchester Metropolitan University. Barry joined the McDowell+Service team in 1996 and played a key role in the management buyout in 2000. He was subsequently appointed Company Director in 2013, a position he continues to hold today. Registered with the General Dental Council (GDC) Barry specialises as a Chrome Technician, bringing decades of expertise and precision to his laboratory work.
Beyond his technical work, Barry is an integral part of the operational backbone of the business. He oversees the company’s IT infrastructure and is also responsible for the upkeep and maintenance of a wide range of equipment throughout the dental laboratory.
-
Jo Stevenson
Dental Technician
Prosthetics, Overdentures, Hybrid Bars, Valplast
Joanne brings over 35 years of experience in prosthetics, having qualified as a Dental Technician at Manchester Metropolitan University in 1995. She honed her skills working in leading laboratories across Manchester and Belfast before joining the McDowell + Service team in 2007.
She works across all areas of prosthetics, with a particular specialisation in implant-retained overdentures, hybrid bars, and Valplast dentures. Joanne is also trained to attend surgery for All-on-4 denture to bridge conversions, bringing a comprehensive, patient-focused approach to her work.
Joanne is widely recognised as a leader in her field. In 2020, she was invited to join the Council of the Dental Technologists Association following the publication of one of her articles in their journal. The following year she was honoured with the prestigious DTA Fellowship Award. In 2023, she was named among FMC Dentistry Magazine’s Laboratory Leading 20, and in 2025 she made history as the first female President of the DTA. -
Geraldine Delaney
Head of Orthodontics
Dental Technician, Orthodontics.
Geraldine is a fully qualified dental technician, having gained her BTEC National Diploma in Dental Technology from Belfast’s School of Dentistry in 1997. She joined McDowell + Service in the same year and has over 18 years’ experience as a qualified dental technician. She became Head of Orthodontics in 2013. Geraldine is registered with both the General Dental Council and the Orthodontic Technicians Association.
-
Luke Mullin
Head of Dental Prosthetics
Dental Technician
Luke is a fully qualified and registered Dental Technician achieving a BTEC National Diploma, Higher National Diploma and BSc. Hons in Dental Technology.
Luke joined McDowell and Service in 2008 and has since become the head of the Prosthetics department. His expertise covers all areas of Prosthetic work having a particular interest in implant retained hybrid bars and overdentures. -
Kara Brown
Orthodontic Technician
Orthodontics
After spending over a decade working as a Dental Nurse, Kara joined McDowell + Service in 2022 to begin her technician journey working within the Orthodontic Department.
She began her FdSc in Dental Technology through Cardiff Metropolitan University 2025.
Outside of work she enjoys spending her time with her husband and her son,
-
Simon Ashington
Dental Technician
Ceramics
After qualifying at Kitson College Leeds in 1986 Simon worked in the Middle East and Australia for a number of years. He now has over 40 years experience in Crown & Bridge and now spends most of his time in Ceramics.
Simon@McDowell-Service.com -
Mark Houston
CadCam Technician
Ceramics
With over 2 decades of dedicated service at McDowell+Service, Mark is a cornerstone of our technical team. He began his career in the metal department before gaining valuable experience in prosthetics, a journey that provided him with a comprehensive understanding of dental restoration from the ground up.
Today, Mark is one of our premier technicians, specializing in the intricate art of staining and shading zirconia crowns and frameworks. His keen eye for detail ensures every restoration achieves a natural, life-like aesthetic. Beyond his craftsmanship, Mark is highly proficient in CAD/CAM technology and milling, seamlessly blending traditional expertise with the latest digital innovations to deliver precision-fit results for our clients.
-
Joanne Carrick
Dental Technician
Implants, CadCam.
Joanne qualified as a Dental Nurse in 1997 and gained several years of experience in general dental practice before pursuing a career in Dental Technology. In 2000, she achieved her diploma at the Royal Victoria Hospital where she worked before joining the McDowell + Service team in 2001.
Joanne began her career in the Crown & Bridge Department, specialising in the fabrication of metal substructures, posts, crowns, and bridges, developing a strong technical foundation and attention to detail. Since 2016 she plays a key role in the day-to-day management of the Implant Department while continuing to expand her knowledge and expertise in implant technology and design. She also has experience in CAD/CAM design and workflows, supporting the delivery of high-quality, precise restorations.
-
Nicole McKelvie
Administration
-
Lindsey Harvey
CadCamTechnician
CadCam