Jennie came to McDowell + Service in 1991 and worked in the Crown and Bridge Department for 6 years. Jennie then made the transition from technician to administration and sales and spent 5 years dividing her time between managing the laboratory finances and visiting surgeries. During this time Jennie completed a National Diploma in Business and Finance and completed a Sales Generation Programme run by Invest Northern Ireland. Following the management buy-out of the laboratory from founders Miles McDowell and Robert Service, Jennie became Finance Director and has held this position for the last 15 years. Jennie manages all aspect of administration and finance within the laboratory, if you need any information on the daily operations of McDowell and Service please call and Jennie will be happy to help.
Joanne brings over 35 years of experience in prosthetics, having qualified as a Dental Technician at Manchester Metropolitan University in 1995. She honed her skills working in leading laboratories across Manchester and Belfast before joining the McDowell + Service team in 2007.
She works across all areas of prosthetics, with a particular specialisation in implant-retained overdentures, hybrid bars, and Valplast dentures. Joanne is also trained to attend surgery for All-on-4 denture to bridge conversions, bringing a comprehensive, patient-focused approach to her work.
Joanne is widely recognised as a leader in her field. In 2020, she was invited to join the Council of the Dental Technologists Association following the publication of one of her articles in their journal. The following year she was honoured with the prestigious DTA Fellowship Award. In 2023, she was named among FMC Dentistry Magazine’s Laboratory Leading 20, and in 2025 she made history as the first female President of the DTA.
Prosthetics@McDowell-Service.com
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