Collection & Delivery, Administration

We are located in Belfast and use a network of couriers to provide a global service.
All our couriers have been with us for over ten years and we continue to rely on
these companies to provide a fast next-day guaranteed service.
Please call us for more information or to arrange a collection.
We have sales representatives primarily covering all of Ireland.

Our Network of Couriers

City Air Express was established in 1975 and operates to over 400 cities and 170 countries. We have been using City Air Express for our Northern Ireland clients for over 10 years and they provide an excellent, flexible and reliable everyday service to every town in the North. Call us before 11am and City Air can pick up same day.

CLS Logistics cover all our clients and offer an everyday service in Dublin and greater Dublin. We have had a very successful relationship with CLS for the last 15 years and rely on them to collect and deliver all over Dublin and right down to Greystones on a daily basis. Just call us to arrange a collection.

Michael McGlade has been a courier for us for over 20 years, we rely on Michael to give out-standing service to the East Coast from Dundalk to Swords and everywhere in between. Michael collects and delivers in this area on Monday, Wednesday and Friday. Call us to arrange a collection.

Nightline Delivers are, we feel, the best couriers for servicing the further reaching parts of Ireland. We use Nightline’s impeccable service to collect and deliver from Donegal to Cork and Mayo to Kilkenny. Give us a call to arrange a collection.

Arrange a Collection

Call us now to arrange a Collection.

Office hours: 8am – 5pm Monday - Thursday
and 8am – 3.30pm on Friday

Holidays and Laboratory Closures : 2017


14th April Good Friday.
17th April Easter Monday.
1st May May Day Holiday.
29th May Spring Bank Holiday.
12th July Summer Bank Holiday.
29th August Summer Bank Holiday.

Christmas Holidays 2017

25th December –
2nd January 2018

028 9037 0708

Couriers

City Air Express

We have been using City Air Express for our Northern Ireland clients they provide an everyday service to every town in Northern Ireland.

Corporate Logistics Solutions  CLS

We use CLS Logistics for an everyday service to Dublin and greater Dublin right down to Greystones.

Royal Mail

Michael McGlade collects and delivers to the East Coast from Dundalk to Swords and everywhere in between on Monday, Wednesday & Friday.

Nightline

We use Nightline Delivers for further reaching parts of Ireland to collect and deliver from Donegal to Cork and Mayo to Kilkenny.

Downloads

The office

For any information you need about McDowell + Service, please contact Jennie, Lynsey, Suzanne or Paula. The office hours are 8am – 5pm Monday to Thursday 8am – 3.30pm Friday If you need to speak to our sales representative to discuss general laboratory operations, please call and we can arrange a surgery visit at a time suitable for you.

If you would like a technician to present a Lunch + Learn in surgery please contact Jesse or Suzanne to arrange a lunch time appointment when Jesse can come to your surgery and discuss your technical needs, or give advice on any specific topic of your choice.

  • Administration

  • Office Information

  • FAQS

  • Office at McDowell+Service

    For any information you need about McDowell + Service, please contact Jennie, Lynsey, Suzanne or Edel
    The office hours are
    8am – 5pm Monday to Thursday
    8am – 3.30pm Friday

  • Labtrac

    We use Labtrac Enterprise laboratory system software for our case management. We have used Labtrac for over ten years now and feel it offers the best laboratory package for tracking and recording all our work cases.
    We can email invoices and statements at the touch of a button to give you the information you need immediately.

    You can focus on the quality of your work, we’ll simplify the rest.
    It complies with all ISO and DAMAS requirements and records all the information needed to enable us to keep up with changing legislation.

  • Packing Boxes

    Every case is returned in our sturdy packing box complete with clearly printed address, surgeon and patient name. Each model is individually bubble wrapped to insure it arrives with you safely.

1.  Accreditations

  • McDowell + Service DAMAS Cert 2012-13 (PDF)

    Download >
  • TRIOS Ready Laboratory Certificate. (PDF)

    Download >
  • Intertek ISO 9001 2008 Certificate 1861 (PDF)

    Download >
  • Dental Laboratories Association (PDF)

    Download >
  • Irish Dental Trade Association (PDF)

    Download >
  • International Wironium Circle (PDF)

    Download >
  • Biomet3I Platinum Certificate 2013 (PDF)

    Download >
  • Biomet3I Platinum Certificate 2011 (PDF)

    Download >

2.  Patient Information

3.  Reference Material

4.  Software

5.  Dental Alloys

  • Wironium Biocompatibility Certificate (PDF)

    Download >
  • Wironium Data Composition (PDF)

    Download >
  • Wironium Safety Data Sheet (PDF)

    Download >
  • Argedent Y86 Alloy Specification Sheet (PDF)

    Download >
  • Argedent Y86 Material Safety Data Sheet (PDF)

    Download >
  • Argelite 61 Alloy Specifcation Sheet (PDF)

    Download >
  • Argelite 61 Material Safety Data Sheet (PDF)

    Download >
  • Argelite 71 Alloy Specification Sheet (PDF)

    Download >
  • Argelite 71 Material Safety Data Sheet (PDF)

    Download >
  • Argenco 10S Alloy Specification sheet (PDF)

    Download >
  • Argenco 10S Material Safety Data Sheet (PDF)

    Download >
  • Argenco 27 Alloy Specification Sheet (PDF)

    Download >
  • Argenco 27 Material Safety Data Sheet (PDF)

    Download >
  • Titanium Titan Grade1 Biocompatibility (PDF)

    Download >
  • Titanium Tritan Grade1 Biocompatibility (PDF)

    Download >
  • Titanium Tritan Technical Data 989-641-10 (PDF)

    Download >

6.  Non Metallic

  • Chameleon Zirconia (PDF)

    Download >
  • Chameleon Fortress (PDF)

    Download >
  • Chameleon Veneers Treat Youself A5 (PDF)

    Download >
  • Chameleon Veneers (PDF)

    Download >
  • SR Ivocap Injection System (PDF)

    Download >
  • SR Vivodent DCL,SR Vivodent Plus DCL,Complete Range (PDF)

    Download >
  • Valplast Instructions to Dentist and Patient (PDF)

    Download >
  • GC Initial Porcelain Brochure (PDF)

    Download >
  • G-CEM LinkAce Self Adhesive Resin Cement (PDF)

    Download >
  • GC Initial Porcelain Full Ceramics AL_ZR (PDF)

    Download >
  • GC Initial Porcelain Physical Poperties MC-LF-Ti-AL-Zr (PDF)

    Download >
  • GC Initial Porcelain Metal Ceramics MC_LF_TI (PDF)

    Download >
  • Zirconia Oxide Material DataSheet NexxZr (PDF)

    Download >
  • Acetal Resin Dental Material (PDF)

    Download >
  • Ortho Resin Liquid Clear & Pink (PDF)

    Download >
  • GC Initial Porcelain Liquid 1 Safety Data Sheet (PDF)

    Download >
  • GC Initial Porcelain Liquid 2 Safety Data Sheet (PDF)

    Download >
  • GC Initial Porcelain Liquid 3 Safety Data Sheet (PDF)

    Download >
  • GC Initial Porcelain Powder Safety Data Sheet (PDF)

    Download >
  • Enigma Colour Tone Liquid Safety Data Sheet (PDF)

    Download >
  • Enigma High Base Liquid Safety Data Sheet (PDF)

    Download >
  • Enigma High Base Powder Safety Data Sheet (PDF)

    Download >
  • Enigma and Natura Teeth Safety Data Sheet (PDF)

    Download >
  • Pegasus Plus Denture Base Liquid Safety Data Sheet (PDF)

    Download >
  • Pegasus Plus Denture Base Powder Safety Data Sheet (PDF)

    Download >
  • Pegasus Pourable Cold Cure Liquid Safety Data Sheet (PDF)

    Download >
  • Pegasus Pourable Cold Cure Powder Safety Data Sheet (PDF)

    Download >
  • Oracryl Ortho Liquid Safety Data Sheet (PDF)

    Download >
  • Oracryl Ortho Resin Powder Safety Data Sheet (PDF)

    Download >
  • Enrkoloc-Pro Blank Safety Data Sheet (PDF)

    Download >
  • Ivostar,Gnathostar Safety Data Sheet (PDF)

    Download >
  • SR Vivodent PE,SR Orthotyp PE Safety Data Sheet (PDF)

    Download >
  • Valplast Material Safety Data Sheet (PDF)

    Download >
  • Acetal Resin Dental TSM Safety Sheet (PDF)

    Download >
  • SR Ivocap High Impact Polymer Safety Data Sheet (PDF)

    Download >
  • SR Ivocap High Impact Monomer Safety Data Sheet (PDF)

    Download >

7. Administration

  • Removable Prescription Docket (PDF)

    Download >
  • Crown + Bridge Prescription Docket (PDF)

    Download >
  • Scan Form (PDF)

    Download >
  • McDowell + Service Postal Labels (PDF)

    Download >
  • McDowell & Service Customer Survey 2015 (PDF)

    Download >
  • McDowell & Service Customer Survey Results 2015 (PDF)

    Download >
  • McDowell & Service Customer Survey 2014 (PDF)

    Download >
  • McDowell & Service Customer Survey Results 2014 (PDF)

    Download >
  • Sample Euro Invoice with Patient Statment (PDF)

    Download >
  • Sample Itemised Statement (PDF)

    Download >

Is my account in Euro or Sterling?

You have a choice to either have your work invoiced in Euro or Sterling. This should be determined when you open your account. If you chose Euro, an exchange charge (which is determined daily via our bank rates) will be itemised on your invoice. You should pay this account in Euros either by cheque, bacs or bank transfer. If you wish to pay in Sterling the charge will be left off and you may send in a Sterling cheque or pay by bacs or bank transfer. Contact Jennie for our bank details for ebanking.

Can I pay by credit card?

Unfortunately we cannot accept payment by credit card at present, again euro or sterling cheques or bank transfers are acceptable.

Can we have more prescription dockets?

It is very important that we get all the information from you for each case, please call Lynsey or Suzanne for our comprehensive prescription dockets which come in triplicate to help with record keeping. Please ask for Crown and Bridge dockets or chrome, prosthetic/orthodontic or both if you use our full service. If you have run out or are sending for the first time you can download a prescription docket from our Downloads section or Contact page.

What are your turnaround times for laboratory work?

Please note these times are for days in the laboratory they do not include pickup or delivery days

Crown and Bridge Work 7 Working Days
Chrome/Titanium 5 Working Days
Orthodontic Work 5 Working Days
Prosthetics 5 Working Days
Repairs 1 Working Day
Reline 1 Working Day
Mouthguards 2 Working Days
Implant Work 10 Working Days
CAD/CAM Copings 3 Working Days

How do I send my work to you?

We have an excellent network of couriers throughout Ireland and the UK who operate daily for us. We also provide international courier services for our further afield clients. Please call Jennie, Lynsey or Suzanne for details on how to have your work collected or delivered and the fastest way to get your work to us.

Do you have a current pricelist?

We can email you our most current pricelist right away.

What are your opening times?

Our technicians are here on site from 7am Monday to Friday and we close the lab at 5pm, most technicians leave at 4.30pm but Jennie will be here to handle general queries until 5pm.

Can my patient visit for a shade or to discuss a difficult case?

Of course we welcome your patients for shade matching or for any difficulty you may have with a particular case. We have our own private patient consulting room so we are very well equipped to deal with shade taking and discussing your concerns with your patient. Please contact us to arrange a suitable time for your patient to call. We do ask that you call first as sometimes the technician may not be available due to surgery visits or holidays.

Does the laboratory have ISO 9001:2008?

The laboratory has successfully implemented DAMAS, MDD and ISO 9001:2008.

If you require a copy of these certificates please contact the administration team or visit our accreditations section 1 of our Downloads Page.

Does the laboratory have DAMAS?

Yes. DAMAS or the Dental Appliance Manufacturers Audit Scheme is the quality management system designed specifically for the manufacturers of custom made medical devices.

DAMAS accreditation ensures that the laboratory complies with the Medical Devices Directive (MDD) and the Medical Devices Regulations (MDR); are registered with the MHRA; use tried and tested materials which help protect the health of patients; are geared up to meet the needs of both the NHS and the private dental market; value the skills of their employees and care about the service that they provide.

If you require a copy of this certificate please contact the administration team or visit our accreditations section 1 of our Downloads Page.

What is your remake policy?

We will remake or repair the case free of change under most conditions. However, charges may be applied under the following circumstances:
•Original dental restoration is not returned.
•New bite or impression is different from the original; abutments and/or teeth are re-prepared.
•Shade differed from the original order.
•Restorative materials are different from the original order.
•Study models and/or specific instructions were not provided for anterior cases.
•Requested a new impression but you asked us to proceed without one.
•Requested a try-in but you asked us to proceed without one.
•Advises you the quality of the order cannot be guaranteed but you asked us to proceed anyway.

What time will the courier collect / deliver?

The couriers are delivering from 9.00am until 6pm Monday – Friday.
Unfortunately we cannot give a specific timeframe, but if you have an emergency please contact the laboratory and we will do our best to accommodate.

for more information check our Collection & Delivery and Administration Page

When do you have holidays or lab closures?

To find out our holidays and lab closures please call Jennie, Lynsey or Suzanne

or check our Collection & Delivery and Administration page

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